Coinone Warns Customer Support Breach May Expose Personal Data
The South Korean exchange says an attacker accessed its support provider’s servers and warns customers about phishing and identity theft.
Key takeaways
- Coinone said customer support records may have been viewed or extracted after a vendor’s servers were breached.
- The exchange warned customers about phishing and identity theft, but reported no evidence of a direct compromise to its own infrastructure.
Coinone warned customers of phishing and identity theft after an attacker accessed servers at its outsourced customer support provider, MetaM. The South Korean exchange said customer support records may have been viewed or extracted.
The potentially exposed information varies by customer and may include names, contact details, passwords, bank account numbers, national identification numbers, addresses and transaction IDs. Coinone did not say how many customers were affected; people who never contacted its support center were not affected, it said.
Coinone urged customers who shared passwords with support to change them. It said its account, trading and wallet systems are separate from MetaM’s servers, with no evidence they were directly compromised, and that it reported the incident to South Korean authorities.
This article was produced with the help of AI technology. Based on reporting by the outlets listed above.
